If you encounter any issues while trying to authenticate your external bank account through Plaid, or if your bank is not included in the list of supported banks, we have an alternative solution for you.
Establish a Connection with Account and Routing Numbers
To initiate a fund transfer from your Branch account, link an external bank account from the Move Funds menu by following these steps:
- Open the Uber Pro Card app and go to the Wallet tab.
- Locate the card displayed and tap the three dots beside it.
- Select Move Funds.
- Select Another bank and search for the name of your bank.
- Enter your login credentials for your external bank.
- If your authentication is unsuccessful or your bank is not available in Plaid, select Link with account numbers.
- You will be prompted to provide the following details:
- Routing number
- Account number
- Personal or business account
- Your full name
- Account type (checking or savings)
- Tap Authorize to proceed.
Important to Note:
- If the routing number you provide corresponds to a bank supported by Plaid, you will be redirected to enter your banking credentials as usual.
Account Verification via Micro Deposits
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Once you complete the manual bank add process, the account will need to become verified.
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To verify the account two micro deposits, typically in the amount of $0.99 or less, are made to your external bank account.
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You will be notified and instructed to enter the amounts of each deposit in the Uber Pro Card app when the deposits appear on your external bank account.
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Please consult your external bank if you need help with their platform.
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- Why am I receiving an error when attempting to link my bank?
- How do I transfer my money out of my Uber Pro Card account?
- How do I update my debit card/bank for transfers?
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.