We apologize if you're experiencing issues while claiming your account. To help you troubleshoot and resolve the issue, please consider the following tips:
- Ensure that you initiated the process from Uber's driver app and successfully completed your application for the Uber Pro Card.
- After your application has been approved, double-check that you are selecting the "Get Started" option within the Uber Pro Card app.
- Confirm that your device has a stable Wi-Fi/data connection to avoid any connection errors during the account claim process.
- Check if your device's software is up-to-date. If not, you may want to reach out to your phone's manufacturer for further assistance with updates and device level troubleshooting.
If you receive an error that your Social Security Number doesn't match during signup:
- Double-check that you're entering the last 4 digits of your Social Security Number exactly as they appear on your Social Security card
- If the digits are correct and the error persists, contact support.
If you receive an error when submitting your documents/information during signup:
- Try submitting again. Temporary errors sometimes resolve on their own.
- If the error includes a specific message, read it carefully, it may tell you which field needs to be corrected.
- If the error persists, contact support using the chat button in the app.
If your address isn't being accepted during signup:
- Make sure you're entering a physical street address. P.O. boxes cannot be used.
- If your address includes an apartment or unit number, make sure it's included.
- If you're connected to a VPN, disconnect it and try again. VPNs can prevent your address from being verified.
- If your address still can't be verified, you can choose to proceed, but note that card delivery may be affected if the address can't be confirmed.
If you have a previously closed or suspended account:
- Contact Support
For general identity verification failure during account creation (no specific error):
- You may try again, but if the problem persists, contact support
Still need help? For the quickest resolution, access the link below from your mobile device to engage in live chat support.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.