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Card & Transaction Issues

Information about ordering and activating your card, pending or declined transactions, and our Cash Back program.

Transactions

  • Why is there an inactivity fee on my account?
  • Why has my recurring payment stopped?
  • Can I use the Uber Pro Card internationally?
  • How do I troubleshoot text verification code (OTP) issues?
  • Why do I have multiple pending transactions for my Hertz/Avis car rental?
  • How do I connect my Uber Pro Card to Apple Pay or Google Wallet?
See all 13 articles

Uber Pro Card

  • Are there restrictions for using the Uber Pro Card in Puerto Rico?
  • What are my Uber Pro Card limits?
  • What can I do while I wait for my Uber Pro Card to arrive?
  • What do I do if I lost my Uber Pro Card or if it was stolen?
  • How do I reset my Uber Pro Card PIN?
  • How do I order a new Uber Pro Card?
See all 8 articles

Rewards

  • How does Mastercard Easy Savings work?
  • Why am I missing my expected fuel cash back reward?
  • How do I earn cashback rewards for fuel purchases?
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